On August 31, 2020, Pristine Dental was the victim of a ransomware attack of our server that encrypted our practice data including our patient information. We were able to identify the attack quickly and we were able to restore our systems from a backup. We immediately secured the system and launched an investigation into the incident and we contacted the FBI, which is currently investigating the matter. During our investigation of this incident, we discovered that the attacker had removed a limited number of files from our system, which included some patient records. These records may have included names, dates of birth, home addresses, social security numbers and treatment information. However, we have since taken steps to ensure that the files that were removed were destroyed and will not be misused or exposed to anyone beyond the attacker. We are unaware of any actual misuse of personal information resulting from this incident.
We take the security of our patient’s information very seriously and in response to this incident, we have reviewed our internal data management protocols and have implemented enhanced security measures to help prevent this type of incident from recurring. Our data has been restored and our systems are secure.
We are mailing letters to our patients that have potentially been impacted by this incident which includes information about the incident and the steps that patients may take to monitor and protect their personal information. We have established a toll-free call center to provide information and to answer any questions that you may have. The call center is (877) 591-0188 We are also offering credit monitoring through Kroll to individuals at no cost to our patients.
We take the security and protection of our patients very seriously and we sincerely apologize for any inconvenience that this incident may have caused.
Dr. Donghyun Noh, DMD
555 Providence Highway, Unit 2
Walpole, MA 02081